A young family have shared their heartbreak after their holiday abroad ended before it had even begun earlier this week. Mum, Katie Chandler shared footage from the plane as passengers were informed over a tannoy system that their flight to Egypt had been cancelled.

"We're going to reschedule the flight to tomorrow, apologies," her clip began with an announcement that sparked widespread groans on board. The captain went on to explain snow had caused a backlog of late departures from London Luton Airport - and with this flight "11th in a queue" there was simply not enough time to squeeze it in.

"Our holiday got cancelled while we were on the plane," Katie said in a caption alongside her clip. "The reason I'm so upset about this is because this was Ryan's birthday present and seven-year anniversary present and now it's been cancelled because of the 'snowstorm' when the snow melted after two minutes."

The announcement continued: "The whole airport is a mess right now with cancellations from both sides. We need to check if they have infrastructure tuned to everything as they should. So let's wait a bit, stay here... it's not the best news but let's not make this even worse now."

Writing in response though, hundreds of TikTok users informed Katie it was in her best safety interests that her flight couldn't take off. "You'd soon be complaining if they had have taken off and something went wrong," one person said. "You do understand they do it because of safety concerns, right? They don't just cancel flights to wind the passengers up."

A second concurred: "Your flight got cancelled it's for you and all the passengers safety. God forbid if something happens while you're in flight."

A third pointed out: "Any amount of ice on the wings can cause a crash and it has done in the past, it is extremely dangerous. Even if it wasn't a 'heavy' snowstorm unfortunately."

While a fourth TikTok user commented: "I know this is always upsetting news, but this is for your own safety. If we don't think it's safe to fly especially due to uncontrollable weather we won't risk your safety/lives along with our own. Safe travels."

Those remarks prompted Katie to share a follow-up video, meanwhile. In it, she said: "I 100 per cent understand comments about safety, but when we got told it was cancelled because of the snow conditions, surely every single flight from Luton should have been cancelled... not just ours."

Katie went on to add that from her seat, she could see other flights taking off, which only antagonised her further. "We were with Wizz Air and I could see other Wizz Air flights taking off - so why wasn't it them as a whole?"

She also claimed that after being told all journeys to Cairo would have to be rescheduled, a fellow passenger was able to track another flight from Luton to the Egyptian capital. "So why did that one go to Cairo when the conditions were awful, but ours didn't?" Katie questioned as she shared footage of her family disembarking the plane and instead boarding a bus. "There was no snow... it had melted."

She went on to claim that the cancellation was likely down to a "staffing issue" in her opinion. "They were saying they would need a new crew on if we were to fly because ours would have gone over their working hours," Katie said.

"So I think that they couldn't get a new crew on so they said to us, 'it's cancelled because of the weather conditions'." Katie added that doing so would mean "they wouldn't have to pay compensation" as it would be "out of their control".

However, a Wizz Air spokesperson commented: "We can confirm that flight W95315 from London Luton Airport to Sharm El Sheikh on November 19 was delayed due to weather issues, which are outside of our control. This delay led to the crew reaching their safety regulated operating hours, and the flight was rescheduled to the following morning.

"The safety and security of our customers and crew are our top priority. We understand this disrupted some passenger's journeys and thank affected customers for their understanding."